Responsible Gaming at bx99

bx99 was built to provide players across Bangladesh with a world-class online gaming experience — one that is entertaining, fair, and, above all, safe. We understand that for the vast majority of our players, gambling is a leisure activity enjoyed responsibly alongside work, family, and everyday life. However, we also recognise that for some individuals, gambling can become problematic, and we take that responsibility seriously.

Our responsible gaming programme is not a regulatory checkbox. It reflects a genuine commitment to the wellbeing of every person who creates a bx99 account, whether they are placing a cricket bet from Dhaka, spinning slots from Chittagong, or enjoying live casino games from Sylhet. We provide transparent information, practical player tools, and direct access to support — because informed, empowered players are the foundation of a sustainable gaming community.

bx99 actively encourages all players to treat gambling as entertainment, never as a source of income, a way to recover financial losses, or a coping mechanism for stress. Set yourself a budget before you play, stick to it, and always play within your means. If at any point gambling stops feeling like fun, our tools and support team are here to help.

bx99 operates a strict 18+ age policy without exception. No person under the age of 18 is permitted to open a bx99 account, make a deposit, place a bet, or play any game on the platform. This policy applies equally to all players across Bangladesh, regardless of their location, device, or payment method.

During the account registration process, all players are required to declare that they are 18 years of age or older. bx99 enforces this declaration through a mandatory Know Your Customer (KYC) identity verification process. Before a player's first withdrawal is processed — and in some cases earlier — bx99 will request a copy of a valid government-issued identification document, such as a Bangladesh National Identity Card (NID) or passport, to confirm the player's age and identity.

Any account found to belong to a person under the age of 18 will be suspended immediately. All deposits associated with that account will be returned via the original payment method (bKash, Nagad, Rocket, Upay, or card), and any winnings accrued will be forfeited. bx99 reserves the right to take further action in cases where fraudulent age misrepresentation is detected.

Problem gambling can develop gradually and is not always easy to recognise in yourself. Many players who experience gambling-related harm continue to believe they have their behaviour under control long after warning signs have appeared. The following indicators may suggest that gambling is becoming a problem for you or someone you know.

Honest self-reflection is the first step. If several of the signs below feel familiar, we encourage you to reach out to our support team or use one of the player tools described in the sections below.

bx99 provides a comprehensive suite of responsible gaming tools that every registered player can access at any time from their account settings or by contacting our support team. These tools are designed to give you control over your gaming activity before a problem develops — not only as a last resort.

We encourage all players to explore these tools proactively and to set sensible limits when they first create their account. Adjusting your limits does not carry any stigma at bx99 — it is a sign of a smart, responsible player.

bx99's self-exclusion programme is available to any player who believes that a longer break from gambling is necessary for their wellbeing. Self-exclusion is a serious, binding commitment — once activated, it cannot be reversed until the chosen exclusion period has fully elapsed, and in the case of permanent exclusion, the account closure is irreversible.

Self-exclusion periods available at bx99 are: 6 months, 1 year, 3 years, 5 years, and permanent. During any active self-exclusion period, the following restrictions apply automatically:

• Your account is locked and you cannot log in under any circumstances
• All promotional and marketing communications from bx99 are immediately stopped
• Any pending bonus offers or free bet credits are forfeited
• Any remaining real-money balance will be returned to you via your last used payment method
• Attempts to re-register using different personal details are treated as a breach of our Terms & Conditions

To request self-exclusion, follow the steps outlined below. The process takes less than five minutes and takes effect immediately once confirmed by our support team.

Managing your gambling budget is one of the most effective ways to ensure that gaming remains a fun, controlled activity. bx99 provides granular financial limit tools that work across all deposit methods available in Bangladesh, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

How Deposit Limits Work

When you set a deposit limit on your bx99 account, the platform will prevent you from making any deposit that would cause your total deposits for that period to exceed your chosen cap. For example, if you set a weekly deposit limit of ৳5,000 and you have already deposited ৳4,000 that week, any further deposit request above ৳1,000 will be declined until your limit period resets.

Decreasing vs Increasing Limits

To protect players from impulsive decisions, bx99 applies an asymmetric rule to limit changes:

• Decreasing a limit: Takes effect immediately. There is no waiting period when you choose to restrict your own spending.
• Increasing a limit: Subject to a mandatory 24-hour cooling-off period before the increase takes effect. This gives you time to reconsider the decision before your spending capacity rises.

Suggested Starting Limits for New Players

If you are new to online gaming, bx99 recommends starting with conservative limits and adjusting them only when you are fully comfortable with your gaming habits. As a general guideline, your total monthly gambling budget should represent a small, fixed portion of your disposable income — never money needed for household expenses, savings, or essential commitments.

If you feel that gambling is negatively affecting your life, your finances, or your relationships, please do not hesitate to reach out. Acknowledging that you need support is a positive and courageous step, and help is available — both through bx99 directly and through independent resources.

Our support team does not judge, and every conversation about responsible gaming is treated with the highest level of confidentiality. Whether you want to discuss your options, activate a limit, or request self-exclusion, we are here to help at any hour of the day or night.

Independent Support Organisations

In addition to bx99's internal support channels, players in Bangladesh and internationally can access independent organisations that provide free, confidential support for problem gambling. bx99 encourages any player experiencing difficulty to seek help from qualified professionals outside of the gaming platform as well.

Speaking with a counsellor, a trusted family member, or a mental health professional can make a significant difference. Problem gambling is a recognised condition and it responds well to early intervention. You do not need to be in crisis to benefit from a conversation with a support professional — reaching out early is always the right decision.

bx99 is committed to ensuring that children and young people under the age of 18 are never able to access our platform. In addition to our mandatory KYC age verification process, bx99 encourages all adult players who share a device or home network with children to take additional precautions.

Practical Steps for Parents and Guardians

• Never share your bx99 account login credentials with anyone, including family members and household residents
• Always log out of your bx99 account fully when you have finished a session on a shared device
• Consider using device-level parental control software to restrict access to gambling websites on shared computers, tablets, and mobile phones
• Keep your payment method details (bKash PIN, Nagad PIN, bank card) secure and separate from shared devices
• Speak openly with young people in your household about the risks associated with online gambling and the legal age requirement

Parental Control Software

A number of reputable parental control tools are available for Windows, Android, iOS, and other platforms that can block access to gambling websites at the device or network level. These tools provide an additional layer of protection beyond bx99's own age verification measures. We strongly recommend that households with children install and configure such tools on all shared devices.