bx99 Privacy Policy

When you register for a bx99 account, use our platform, or interact with our customer support team, bx99 collects certain categories of personal data in order to provide you with a secure and personalised gaming experience. The categories of information we collect are as follows:

1.1 Registration & Account Data

When you create a bx99 account, we collect the personal information you provide during the registration process, including your full legal name, date of birth, residential address, email address, and mobile phone number. This information is necessary to establish your account identity, verify your age, and communicate with you about your account.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, bx99 may request copies of government-issued identification documents such as your National Identity Card (NID), passport, or birth certificate. We may also request proof of residential address in the form of a recent utility bill or bank statement. These documents are processed solely for age verification, fraud prevention, and anti-money laundering (AML) compliance purposes.

1.3 Financial & Transaction Data

When you make deposits or withdrawals using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, bx99 records transaction details including the payment method used, the amount transacted in Bangladeshi Taka (BDT), transaction timestamps, and associated reference numbers. bx99 does not store full card numbers or mobile banking PINs — these are handled exclusively by our certified payment processing partners.

1.4 Usage & Technical Data

bx99 automatically collects certain technical data when you access the platform, including your IP address, device type and operating system, browser type and version, pages visited, session duration, and clickstream data. This data helps us maintain platform performance, detect suspicious activity, and improve the user experience for players across Bangladesh.

1.5 Communications Data

When you contact bx99 customer support by email or live chat, we retain records of those communications — including the content of messages, timestamps, and any attachments — for the purposes of resolving your enquiry, training our support team, and maintaining a record of our service interactions with you.

bx99 processes your personal data only where we have a legitimate legal basis for doing so. The primary bases on which we rely are: (a) the performance of a contract with you (i.e., the operation of your bx99 account); (b) compliance with a legal obligation; (c) our legitimate interests in operating a safe and fair gaming platform; and (d) your express consent where applicable.

The specific purposes for which bx99 uses your personal data are as follows:

• Account creation and management: To register your account, verify your identity, maintain your account profile, and provide you with access to bx99 games, betting markets, and platform features.
• Payment processing: To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) and to maintain accurate financial records of all transactions associated with your account.
• Age verification and KYC compliance: To confirm that you are at least 18 years of age and to satisfy our obligations under applicable anti-money laundering and fraud prevention frameworks.
• Platform security and fraud detection: To monitor platform activity for signs of suspicious behaviour, unauthorised account access, collusion, bonus abuse, and other prohibited conduct as described in our Terms & Conditions.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide you with assistance when you contact our support team.
• Responsible gaming: To implement any self-exclusion, deposit limit, or account restriction you request, and to monitor your play patterns where this is relevant to identifying potential signs of problem gambling.
• Personalisation and platform improvement: To analyse aggregate usage data, optimise game offerings, and improve the overall bx99 experience for players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh.
• Marketing communications: Where you have given explicit consent, to send you information about bx99 promotions, seasonal offers, and new game releases via email or SMS. You may withdraw this consent at any time by contacting [email protected].
• Legal compliance: To comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and to enforce our Terms & Conditions.

bx99 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. However, in order to deliver a fully functional and secure gaming platform, bx99 shares certain data with a limited set of trusted third-party service providers, always under strict contractual data protection obligations.

3.1 Categories of Third-Party Recipients

• Payment processors: When you make a deposit or withdrawal, the relevant payment provider (such as the bKash or Nagad platform, or your card-issuing bank via the Visa/Mastercard network) receives the transaction data necessary to complete your payment. These providers operate under their own privacy policies and regulatory obligations.
• Game content providers: bx99 integrates games from third-party software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. These providers may receive technical data such as your session token, game history, and device type in order to deliver the game experience. They do not receive your full account registration details.
• KYC and identity verification services: bx99 may use third-party identity verification tools to automate or assist the KYC process. These providers receive your submitted identity documents for the sole purpose of verification and are contractually prohibited from retaining or repurposing this data.
• Analytics providers: bx99 uses privacy-compliant analytics services to monitor aggregate platform performance and user behaviour. These services receive anonymised or pseudonymised technical and usage data and do not receive any personally identifiable information.
• Legal and regulatory authorities: bx99 may disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law, or where disclosure is necessary to protect the rights, property, or safety of bx99, its players, or the public.

3.2 International Data Transfers

Some of bx99's third-party service providers are located outside Bangladesh. Where personal data is transferred to a country that may not offer the same level of data protection as Bangladesh, bx99 ensures that appropriate safeguards are in place — such as contractual data processing agreements — before any transfer is made. Your data will not be transferred internationally for purposes beyond those described in this Privacy Policy.

bx99 uses cookies and similar tracking technologies (such as local storage and session tokens) to ensure the correct operation of the platform, remember your preferences, and analyse how the site is used in aggregate. This section explains the types of cookies bx99 uses and how you can manage them.

4.1 What Are Cookies?

A cookie is a small text file placed on your device by a website when you visit it. Cookies allow websites to recognise your device on subsequent visits, maintain session state, and store your preferences. Cookies cannot execute code or deliver viruses and are not used to access files stored on your device.

4.2 Types of Cookies Used by bx99

4.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies from specific sites. Please note that blocking strictly necessary cookies will prevent you from logging in to your bx99 account and using core platform features. Instructions for managing cookies in popular browsers are available in each browser's help documentation.

bx99 does not use cross-site tracking cookies or serve third-party advertising cookies. Analytics cookies used by bx99 are configured to anonymise IP addresses and do not link browsing behaviour to personally identifiable information.

bx99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:

• Account registration data: Retained for the lifetime of your active account and for a period of five (5) years following account closure, in compliance with anti-money laundering record-keeping obligations.
• KYC identity documents: Retained for a minimum of five (5) years following the conclusion of the customer relationship, or longer if required by a regulatory request or ongoing legal proceeding.
• Transaction records: Retained for a minimum of five (5) years following each transaction, consistent with standard financial record-keeping requirements.
• Customer support communications: Retained for up to three (3) years from the date of the interaction, unless the communication is relevant to an ongoing dispute or investigation.
• Technical and usage data (logs): Retained for up to twelve (12) months, after which it is deleted or anonymised.
• Marketing consent records: Retained until consent is withdrawn and for a further one (1) year thereafter as proof of your prior consent.

Where bx99 has no ongoing legitimate purpose for retaining your personal data, it will be securely deleted or anonymised. Anonymised data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.

bx99 takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and bx99 servers, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Encrypted data storage for sensitive information at rest, including account credentials, financial records, and identity documents.
• Access controls and role-based permissions ensuring that only authorised bx99 personnel can access personal data, and only to the extent required by their specific job function.
• Regular security audits and penetration testing conducted by qualified information security professionals to identify and address potential vulnerabilities in the bx99 platform and infrastructure.
• Two-factor authentication (2FA) available for player accounts to add an additional layer of protection against unauthorised login attempts.
• Fraud monitoring systems that continuously analyse account activity and flag anomalous behaviour for review by the bx99 security team.

While bx99 takes every reasonable precaution to protect your personal data, no internet-based platform can guarantee absolute security. You also play an important role in keeping your account secure by choosing a strong, unique password and never sharing your login credentials with any other person.

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, bx99 will notify affected players without undue delay via the email address registered to their account, providing details of the nature of the breach, the data affected, and the steps bx99 has taken in response.

As a bx99 player, you hold the following rights in relation to the personal data bx99 holds about you. To exercise any of these rights, please contact our support team at [email protected] with your account username and a description of your request. bx99 will respond to all data subject requests within a reasonable timeframe and in any event within 30 days of receipt.

• Right of Access: You have the right to request a copy of the personal data bx99 holds about you, including the categories of data processed, the purposes for which it is used, and any third parties with whom it has been shared. bx99 will provide this information in a clear and portable format.
• Right to Rectification: If any of the personal data bx99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update basic account details directly from within your bx99 account profile; for changes to identity-verified fields, please contact support.
• Right to Erasure ("Right to be Forgotten"): You may request that bx99 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing and there are no overriding legitimate grounds. Please note that bx99 may be required to retain certain data for legal or regulatory compliance reasons, in which case full erasure may not be immediately possible.
• Right to Restriction of Processing: You may request that bx99 restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or where you have objected to processing pending verification of bx99's legitimate grounds.
• Right to Data Portability: Where bx99 processes your data on the basis of your consent or the performance of a contract, and where processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object at any time to the processing of your personal data for direct marketing purposes. bx99 will cease all marketing communications immediately upon receipt of your objection.
• Right to Withdraw Consent: Where bx99 processes your data on the basis of consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bx99 processes your personal data, please get in touch with our dedicated privacy support team using the contact details below. All communications regarding data privacy are handled by authorised bx99 personnel and treated with strict confidentiality.

Email: [email protected]
Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
Response Time: Within 24 hours for general enquiries; within 30 days for formal data subject requests

bx99 reserves the right to amend this Privacy Policy at any time. When material changes are made, bx99 will notify registered players via the email address associated with their account and update the effective date displayed at the top of this page. Continued use of the bx99 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

This Privacy Policy was last updated on 1 January 2026. All time references in this document are Bangladesh Standard Time (BST, UTC+6). All monetary amounts referenced elsewhere on the bx99 platform are expressed in Bangladeshi Taka (BDT, ৳) unless otherwise stated.